Help Centre E-mail (POP3/IMAP)

Setting Up IMAP Accounts with Outlook for Microsoft 365 (Mac) as an additional IMAP account

To setup your IMAP Accounts with Outlook for Microsoft 365 (Mac) an additional IMAP account, use the following steps;

1. Open Outlook for Microsoft 365.
    
2. Click Tools > Accounts… in the menu bar.
    
3. In the Accounts window, click the plus icon at the bottom left.
    
4. Click New Account.
    
5. Enter your email address and click Continue.
    
6. If you are presented with the Choose the provider for [YOUR EMAIL ADDRESS] window, disable the Synchronise with Microsoft Cloud option and click IMAP. Otherwise, proceed to the next step.
    
7. In the IMAP Password field, enter the password for your email address.
    
8. Enable the Show advanced settings option..
    
9. In the IMAP Incoming Server field, enter the following: mail.{yourdomain}
    
   Leave the default values for all other settings like Ports and Encryption method.
    
10. In the SMTP Username field, type your email address.
     
11. In the SMTP Password field, type the password for your email address.
     
12. In the SMTP Outgoing Server field, enter the following: mail.{yourdomain}
     
    Leave the default values for all other settings like Ports and Encryption method.
     
13. Click Add account.
     
14. The account has now been set up.
     

You can now start managing your email account with Outlook for Microsoft 365.

Troubleshooting:

• If no messages are able to be sent or received, check the account settings.
   
• Check the firewall you use to make sure that the required ports are open.
   
• Check the settings of the antivirus program you are using.