Help Centre E-mail (POP3/IMAP)

Setting Up an Email Account in Microsoft Outlook 2019 for the first time

To setup your POP/IMAP mailbox in Microsoft Outlook 2019 (for the first time using Outlook), use the following steps;

1. When you open Microsoft Outlook 2019 for the first time, the Choose Profile window appears. Confirm the profile with OK.
    
2. The Welcome to Outlook 2019 window appears. Click Next.
    
3. Enter your email address.
   
4. Click on Advanced Options.
    
5. Select the option Let me set up my account manually.
    
6. Click Connect. The Select Account Type window opens.
    
7. If you want to set up your email using IMAP (Recommended), select the IMAP account type. If you want to instead set up your email using POP3, select the POP account type.
    
8. In the Incoming Email section, in the Server field, enter the corresponding incoming mail server (See below).
   - Incoming mail server: mail.{yourdomain}
   - Outgoing mail server: mail.{yourdomain}
   
   Leave the default values for all other settings like Ports and Encryption method.
    
9. Click on Next.
    
10. Enter your mailbox password.
     
11. Click Connect. The account settings you've entered will now be tested.
     
12. When the account setup is finished, click OK.
     

You can now start managing your email account with Outlook.

Troubleshooting:

• If no messages are able to be sent or received, check the account settings.
   
• Check the firewall you use to make sure that the required ports are open.
   
• Check the settings of the antivirus program you are using.