Help Centre E-mail (POP3/IMAP)

Setting Up an Email Account in Microsoft Outlook 2019 as an additional email account

To setup your POP/IMAP mailbox in Microsoft Outlook 2019 (as an additional email account using Outlook), use the following steps;

1. Open Microsoft Outlook 2019.
    
2. Click File > Information > + Add Account and the Welcome to Outlook window will appear.
    
3. Enter your email address.
   
4. Click on Advanced Options.
    
5. Enable the Let me set up my account manually.
    
6. Click Connect. The Select Account Type window opens.
    
7. If you want to set up your email using IMAP (Recommended), select the IMAP account type. If you want to instead set up your email using POP3, select the POP account type.
    
8. In the Incoming Email section, in the Server field, enter the corresponding incoming mail server (See below).
   - Incoming mail server: mail.{yourdomain}
   - Outgoing mail server: mail.{yourdomain}
   
   Leave the default values for all other settings like Ports and Encryption method.
    
9. Click on Next.
    
10. Enter your mailbox password.
     
11. Click Connect. The account settings you've entered will now be tested.
     
12. When the account setup is finished, click OK.
     

You can now start managing your email account with Outlook.

Troubleshooting:

• If no messages are able to be sent or received, check the account settings.
   
• Check the firewall you use to make sure that the required ports are open.
   
• Check the settings of the antivirus program you are using.