Help Centre E-mail (POP3/IMAP)

Setting Up IMAP Accounts with Outlook for Microsoft 365 (Mac) for the first time

To setup your IMAP Accounts with Outlook for Microsoft 365 (Mac) for the first time, use the following steps;

1. Open Outlook for Microsoft 365.
    
2. When you open Outlook for Microsoft 365 for the first time after successful installation, the Add Account window appears. Enter your email address and click Continue.
    
3. In the window that opens, click Continue. If you do not see this window, proceed to the next step.
    
4. If you are presented with the Choose the provider for [YOUR EMAIL ADDRESS] window, disable the Synchronise with Microsoft Cloud option and click IMAP. Otherwise, proceed to the next step.
    
5. In the IMAP Password field, enter the password for your email address.
    
6. Enable the Show advanced settings option..
    
7. In the IMAP Incoming Server field, enter the following: mail.{yourdomain}
    
   Leave the default values for all other settings like Ports and Encryption method.
    
8. In the SMTP Username field, type your email address.
    
9. In the SMTP Password field, type the password for your email address.
    
10. n the SMTP Outgoing Server field, enter the following: mail.{yourdomain}
     
    Leave the default values for all other settings like Ports and Encryption method.
     
11. Click Add account.
     
12. If you haven't set up an email account in Outlook for Mac yet, you'll see the Microsoft Respects Your Privacy window. In this case, follow the next steps (13-15).
     
13. Click Continue. The Getting Better Together window will appear.
     
14. Select whether you want to send optional Office data to Microsoft and click Accept.
     
15. The account is now added. Close the Add Account window.
     

You can now start managing your email account with Outlook for Microsoft 365.

Troubleshooting:

• If no messages are able to be sent or received, check the account settings.
   
• Check the firewall you use to make sure that the required ports are open.
   
• Check the settings of the antivirus program you are using.