Help Centre E-mail (POP3/IMAP)

Setting Up Email Accounts in Outlook for Microsoft 365 as an additional email account

To setup your POP/IMAP mailbox in Outlook for Microsoft 365 as an additional email account, use the following steps;

1. Open Microsoft Outlook for Microsoft 365.
    
2. Click File > Info > + Add account.
    
3. Enter your email address.
   
4. Click on Advanced Options.
    
5. Check the Let me set up my account manually option.
    
6. Click Connect.
    
7. If you want to set up your email using IMAP (Recommended), select the IMAP account type. If you want to instead set up your email using POP3, select the POP account type.
    
8. In the Incoming Email section, in the Server field, enter the corresponding incoming mail server (See below).
   - Incoming mail server: mail.{yourdomain}
   - Outgoing mail server: mail.{yourdomain}
   
   Leave the default values for all other settings like Ports and Encryption method.
    
9. Click on Next.
    
10. Enter your mailbox password.
     
11. Click Connect.
    The Account successfully added window is displayed.
     
12. Click Done.
     

You can now start managing your email account with Outlook for Microsoft 365.

Troubleshooting:

• If no messages are able to be sent or received, check the account settings.
   
• Check the firewall you use to make sure that the required ports are open.
   
• Check the settings of the antivirus program you are using.