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Our goal is to ensure the reliable operation of your server, as well as provide assistance with all interVations interfaces, products, and related questions.

For all interVations Server products, we support the interVations user interfaces, the server hardware, the interVations network, and any software included with base installations.

Please contact support to request assistance. You can reach us at [email protected] or +61 2 8003 5779. The representative will determine the feasibility of your request and provide a cost estimate for services outside the scope of support (if applicable).

INCLUDED WITH SUPPORT PAID SERVICES CURRENTLY AVAILABLE PAID SERVICES NOT CURRENTLY AVAILABLE
interVations user interfaces Website migrations Third-party software installation, configuration, or troubleshooting
Account-related concerns Programming or scripting or General website development and optimisation Installation of frameworks, utilities, or content management systems
Instructions for server and project provisioning File system checks and repairs Advanced network configuration
Domain administration RAID/Partition management Microsoft/IIS Support and Windows hosting
Email routing & accounts for interVations in-house solutions Configuration of additional IP addresses Issues related to hacking, malware, and ransomware
SSL certificates for interVations in-house solutions Basic network configuration (Firewall configuration, VPN setup)
Cloud Backup Mail server configuration (for servers using Plesk)
Plesk Support Support for end-of-life operating systems
Issues arising from the Cloud Panel interface Email recovery (When using interVations mail servers only)
Disk health checks WordPress optimisation/repair
Mounting file systems (For data recovery) Root/Administrator password resets
Anti-virus/Anti-malware installation
Limited database administration (Backup recovery, Backup automation, Basic MySQL optimisation)
SSL installation on Root Servers (If using third-party SSLs, the keys must be provided to us)
Other tasks which fall under the responsibility of a server administrator that we are able to perform (subject to availability)

Paid Administrative Services

Paid administrative services go beyond the scope of regular support. Typical tasks include (but are not limited to):

You can reach us at [email protected] or +61 2 8003 5779. The representative will determine the feasibility of your request and provide a quote (if applicable).

We base the decision to accommodate a request that is outside the scope of regular support on:

 

 

 


Want to work with us?

Let's talk about your needs and how we can work together.